# Adobe After Effects help!

**URL:** <https://forum.kirupa.com/t/adobe-after-effects-help/52116>\
**Category:** Uncategorized\
**Created:** [May 20, 2004, 4:41am UTC](https://forum.kirupa.com/t/adobe-after-effects-help/52116 "2004-05-20T04:41:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![karma](https://avatars.discourse-cdn.com/v4/letter/k/bcef8e/32.png) [@karma](https://forum.kirupa.com/u/karma)\
**Post date:** [May 20, 2004, 4:41am UTC](https://forum.kirupa.com/t/adobe-after-effects-help/52116/1 "2004-05-20T04:41:53Z")

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Sorry if this is in the wrong forum… but im desperate ☹ i have previously used after effects before but i havent for about 6 months. i have a copy of 5.5 and 6 and when i import audio in it will either freeze, import in and when i try ram preview it will freeze and come up with a “error log has been created please restart the program” i have tried to convert the mp3 to wav this did not work… i also tried converting it to .aiff as someone suggested but it said that it does not support this file! (ive got quicktime installed so i am not sure why) ive tried everything… ive also got a gig of ram and i jus recently got a whole new machine so its brand spanking new! i also tried without my firewall on and antivirus to no avail… really really puzzled at the moment ☹

If anyone has any SUGGESTIONS or anything! that i could try that would b really really super!