# Before calling macromedia's support
**URL:** https://forum.kirupa.com/t/before-calling-macromedias-support/5380
**Category:** Uncategorized
**Created:** [September 9, 2002, 4:58pm UTC](https://forum.kirupa.com/t/before-calling-macromedias-support/5380 "2002-09-09T16:58:39Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@airwave](https://forum.kirupa.com/u/airwave)
#### Post date: [September 9, 2002, 4:58pm UTC](https://forum.kirupa.com/t/before-calling-macromedias-support/5380/1 "2002-09-09T16:58:39Z")
hey… I’ll take the chance to say “hi everyone!”
ok… going back to the thread I’ve installed flash mx, fireworks mx and dreamweaver mx.
everything was fine until I realized that the other users in my computer were unable
to run the software!
a popup is displayed asking for the serial number… that’s not a problem…
obviously I’ve got them. but when you type the serials another popup appears with something like:
“the software can’t be executed. the serial number doesn’t match with the one at the registry (or some \*\*\*\* like that)”…
after pressing “ok” in the latest popup the \*\*\*\* program runs!!
so… after all the serial number does match with the one stored in the registry…
that’s so annoying! typing the serial number everytime that I or
anyone else wants to use the software is pissing me off…
any suggestions??
(I’d like solutions instead of suggestions… but a suggest will be just fine)
thanx in advance.
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### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [September 9, 2002, 7:16pm UTC](https://forum.kirupa.com/t/before-calling-macromedias-support/5380/2 "2002-09-09T19:16:24Z")
Well do you have a licensed version of the Macromedia Studio MX (assuming considering the program bundle) or is it the illegal version, if you downloaded a warez program then it may come with different serials, I would prefer if you are a student to use the educational store and buy Macromedia Studio MX for a big discount and you get all the extras (books, CD’s, ect.)! If you did buy it then I have no clue why it only works for one user and asks for the serial and it still doesn’t match the registry!
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### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [September 9, 2002, 9:41pm UTC](https://forum.kirupa.com/t/before-calling-macromedias-support/5380/3 "2002-09-09T21:41:27Z")
well… I’ll contact macromedia.
the software is not warez so I don’t know what the hell is wrong with it. :-\
by the way… thanx for replying dan.