# Clients trouble

**URL:** <https://forum.kirupa.com/t/clients-trouble/143511>\
**Category:** Uncategorized\
**Created:** [April 6, 2005, 2:44pm UTC](https://forum.kirupa.com/t/clients-trouble/143511 "2005-04-06T14:44:31Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![RabBell](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.kirupa.com/rabbell/32/340_2.png) [@RabBell](https://forum.kirupa.com/u/RabBell)\
**Post date:** [April 6, 2005, 2:44pm UTC](https://forum.kirupa.com/t/clients-trouble/143511/1 "2005-04-06T14:44:31Z")

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was hoping you guys could help me cause I haven’t done many domain transfers.

my client just phoned me, sounds like he’s messed up something with his mail. He bought his domain from 1&1 but then bought a hosting account with [site5.com](http://site5.com), so last night he changed the DNS settings on his domain to transfer it to site5. This morning when he checked his address it had changed from 1&1s holding page to a directory structure. He then added some email addresses to his site5 account and thats when the problems started. Here is the post he sent me

…  
I changed the DNS settings last night on all my domains. This  
has enabled me to park them with site5. It seems following this that my 1&1  
webmail account has stopped working but seems to be causing a conflict with the  
new account (same email address) I have set up with site5. As I have sent a  
number of test emails from another account and I am getting an error message  
back:

When trying to deliver your message, the mail server at [mail.another.com](http://mail.another.com)  
encountered  
problems with the following addresses:

For \<davidmurray@**\>, Site  
(**_.com/212.227.15.150) said: 550 won’t relay to  
davidmurray@_\*\*\*\*\*\*\*\*\*\*

For a more detailed explanation see  
[http://netwinsite.com/surgemail/deliver\_failed.htm](http://netwinsite.com/surgemail/deliver_failed.htm)

When I send a test to myself and my other account, from the 1&1 webmailer, it is  
not recieved anywhere.

But when I send an email to myself (davidmurray@\*\*\*\*\*\*\*\*\*\*) as well as  
my other account (different address), using the site 5 web mailer (which I am  
using now) it is recieved into all mailboxes but the 1&1.

Do I need to delete the 1&1 account for everything to work correctly?  
…

Well does he?  
Help please, I’m supposed to call him back like 5 minutes ago…