# Customer Care: M$ vs @pple

**URL:** <https://forum.kirupa.com/t/customer-care-m-vs-pple/235362>\
**Category:** random\
**Created:** [August 10, 2007, 2:10pm UTC](https://forum.kirupa.com/t/customer-care-m-vs-pple/235362 "2007-08-10T14:10:22Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![sekasi](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@sekasi](https://forum.kirupa.com/u/sekasi)\
**Post date:** [August 10, 2007, 2:10pm UTC](https://forum.kirupa.com/t/customer-care-m-vs-pple/235362/1 "2007-08-10T14:10:22Z")

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Let me start of by saying I’m a Mac user. That being said;

I’ve had 2 intense run-ins with the support of both M$ and Apple recently. The attitude and service I got was … safe to say, hysterically different.

\*\*Microsoft:  
\*\*Problem 1: Xbox broke.  
Solution: Called support. They picked it up with UPS 3 days later and sent me a brand new xbox with a 6 month subscription to xbox live! as an apology. Total time: 12 days.

Problem 2: MSN (on mac) refused to work  
Solution: Had a bunch of chats with the support staff. They were very experienced, helpful and polite. Even though we were unable to solve the problem I still feel they did a really good job. MSN on mac is a free service they have just for the hell of it. As an apology of not reaching a solution, they sent me a game card for 1 month of xbox live!.

**Apple:**  
Problem1: Airport Extreme refused to recognize printer  
Solution: Called support. Got connected to a guy that barely spoke English. He did not know what Airport Extreme was. I asked to be transfered to another person and got disconnected. I called again. Another guy with poor English answers. I explain my problem and he refers me to a non-apple information site made by some non-apple guy with a list of printers that are incompatible. When I asked why apple is not informing customers about this themselves I got disconnected.

Problem2: Needed to upgrade from 10.3.9 to 10.4 (OSX) on my powerbook.  
Solution: I was unsure if I qualified for an upgrade on my license, so I called support. Again, I was connected to a dude with very poor English. (I would like to note here that I’m Swedish in origin so I am generally pretty forgiving when it comes to others that do not have English as their primary language… but cmon. He asked me If I spelled “Eric” with a I or an E …) it all ended with him saying “Maybe you should go to the closest apple store and ask”

HELLO!? I’m asking YOU!

Holy cow, I like my Mac and I LOVE OSX… but Apples customer care is a big F’n Joke. Microsoft has my renewed respect.