# Internet Help **URL:** \ **Category:** Uncategorized\ **Created:** [August 20, 2004, 12:43pm UTC](https://forum.kirupa.com/t/internet-help/120074 "2004-08-20T12:43:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Ectheo](https://avatars.discourse-cdn.com/v4/letter/e/7cd45c/32.png) [@Ectheo](https://forum.kirupa.com/u/Ectheo)\ **Post date:** [August 20, 2004, 12:43pm UTC](https://forum.kirupa.com/t/internet-help/120074/1 "2004-08-20T12:43:35Z")
Alright, this is really ticking me off, so if anyone can help me, it’d be much aprreciated. Heres the story: A few days ago, I noticed something was off, so I ran avast! AntiVirus and discovered I had quite a few nasty virus, including several memory viruses (explaining why my computer ran so slow). I had them repaired, and then, nothing worked. After a few minutes of running, my computer would lock up, and NOTHING worked. I realize that this isn’t good, and decide to reinstall my os (Windows XP). Thankfully, I have two harddrives, so all my programs are on one, and the other is JUST Windows XP. So that’s working all fine. Doom 3 is installled, much fun insues, up until I try to connect to the internet. My ISP is Earthlink Dial-up (I live in the boonies of NJ, so we’re just starting to get Broadband up here), and i’m not sure if anyone’s familiar with Earthlink, but you generally connect through a program, Earthlink’s Total Access 2004 (new one is 2k5). Since I reinstalled my os, I also needed to reinstall TA2k4. So I connect to Earthlink using the XP Connection wizard (option 2 from Earthlink). Now comes the problem. Modem dials correctly, connects at 53.8k, and then…NOTHING!!! IE doesn’t connect, Firefox doesn’t connect (wondering if 0.9 is to blame?), and the software used to download the required files for TA2k4 doesn’t connect. MAYBE, just maybe, if I ask really nicely and offer it milk and cookies with some lemon icebox pie, it MIGHT connect. I’m amazed i’m able to get here. So any help would be much appreciated, cuz this is really beginning to piss me off. ---
**Author:** ![Maxtr0sity](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@Maxtr0sity](https://forum.kirupa.com/u/Maxtr0sity)\ **Post date:** [August 20, 2004, 12:51pm UTC](https://forum.kirupa.com/t/internet-help/120074/2 "2004-08-20T12:51:04Z")
So you _are_ able to get on the internet, it’s just random? If so, I’d contact Earthlink, it’s their software, they should do something about it. Also, I’m thinking of driver problems, make sure you have your modem/ethernet card driver installed. The ones XP came with might not be updated to suit Earthlink. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\ **Post date:** [August 20, 2004, 3:20pm UTC](https://forum.kirupa.com/t/internet-help/120074/3 "2004-08-20T15:20:44Z")
open internet explorer go to “tools” “internet options” then the connections tab… what does it list in the white box and are any of them set as your default connection? and is it set to “always dial my default connection?” also when the modem is “connected” go to start menu run type “cmd” a black box will come up type “ping [www.google.com](http://www.google.com)” at the prompt (without quotes) tell me what it comes back with - should have some stats at the end or even say “request timed out.” ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\ **Post date:** [August 20, 2004, 3:27pm UTC](https://forum.kirupa.com/t/internet-help/120074/4 "2004-08-20T15:27:01Z")
open internet explorer go to “tools” “internet options” then the connections tab… what does it list in the white box and are any of them set as your default connection? and is it set to “always dial my default connection?” also when the modem is “connected” go to start menu run type “cmd” a black box will come up type “ping [www.google.com](http://www.google.com)” at the prompt (without quotes) tell me what it comes back with - should have some stats at the end or even say “request timed out.” ---
**Author:** ![Maxtr0sity](https://avatars.discourse-cdn.com/v4/letter/m/a88e57/32.png) [@Maxtr0sity](https://forum.kirupa.com/u/Maxtr0sity)\ **Post date:** [August 20, 2004, 4:47pm UTC](https://forum.kirupa.com/t/internet-help/120074/5 "2004-08-20T16:47:47Z")
Or, when you’re in the black box, type in “ipconfig /all” without quotes. ---
**Author:** ![Coppertop](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@Coppertop](https://forum.kirupa.com/u/Coppertop)\ **Post date:** [August 20, 2004, 6:26pm UTC](https://forum.kirupa.com/t/internet-help/120074/6 "2004-08-20T18:26:31Z")
try going to a friends house and downloading the TA file, burn it, then install it and see if it makes a difference. (heh, pinging websites is fun) ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\ **Post date:** [August 20, 2004, 9:01pm UTC](https://forum.kirupa.com/t/internet-help/120074/7 "2004-08-20T21:01:28Z")
we need to see the ping command first - then the IP address 😉 it would also be good to run a trace route as well that way if it is the ISP you can tell them what switch is down… ---
**Author:** ![krilnon](https://yyz1.discourse-cdn.com/flex011/user_avatar/forum.kirupa.com/krilnon/32/34_2.png) [@krilnon](https://forum.kirupa.com/u/krilnon)\ **Post date:** [August 20, 2004, 9:08pm UTC](https://forum.kirupa.com/t/internet-help/120074/8 "2004-08-20T21:08:37Z")
It is also fun to ping your router. \<1ms response time!