# Need help! AI and PS not working

**URL:** <https://forum.kirupa.com/t/need-help-ai-and-ps-not-working/176212>\
**Category:** Uncategorized\
**Created:** [January 21, 2006, 6:38pm UTC](https://forum.kirupa.com/t/need-help-ai-and-ps-not-working/176212 "2006-01-21T18:38:39Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![jnstevens87](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jnstevens87](https://forum.kirupa.com/u/jnstevens87)\
**Post date:** [January 21, 2006, 6:38pm UTC](https://forum.kirupa.com/t/need-help-ai-and-ps-not-working/176212/1 "2006-01-21T18:38:39Z")

</div>

Yesterday, seemingly out of nowhere, I try to open up Illustrator and it freezes when I try to open a document or start a new one.

I had this problem when I first installed it, and to fix it I had to wipe my hard drive clean. I don’t think I should have to do that again.

So, When I do a selective startup, and disable all services and all startup items, my programs work correctly. When I enable all startup items and disable all services, my programs work. But When I enable all services, it freezes again.

I know something in my services is causing this problem. My question is: What’s the best way to figure out whats causing this problem? Do I have to go through them one by one? Cause there’s about 80 services.

Any other suggestions or comments are welcome. I need to figure this out asap. My specs: Pentium 4 ht 3.0 ghz, 1 gig of ram, XP Pro sp 2, 256 mb ati 9600 xt, Adobe Creative Suite 2 Premium (education version, legal)