# Open My Document Folder, disappears within a second
**URL:** https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278
**Category:** random
**Created:** [July 21, 2004, 6:44am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278 "2004-07-21T06:44:15Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@iKwak](https://forum.kirupa.com/u/iKwak)
#### Post date: [July 21, 2004, 6:44am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/1 "2004-07-21T06:44:15Z")
OS: Windows XP Pro
Windows Updated and all Patch installed
Starting today, when I open My Documents, within seconds, the document folder disappears and the bottom panel where it has the green start button, it disappears also for good 4 seconds.
Then the bottom panel reappears and the My Documents folder is closed. I try reopening and does the same thing. I checked for adwares and viruses but none to be found.
This is really puzzling me and very annoying.
Any solutions you may know? Thank you in advance.
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 21, 2004, 6:48am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/2 "2004-07-21T06:48:12Z")
I got a response from another board and he told me to right click and choose manage. Under Event Viewer, check Application and choose one of the Information. This is what it says:
```auto
The shell has stopped unexpectedly and Explorer.exe was restarted.
For more information, see Help and Support
```
> [@Help and Support Center](#):
>
> Details
> Product: Windows Operating System
> ID: 1002
> Source: Winlogon
> Version: 5.0
> Component: Application Event Log
> Symbolic Name: EVENT\_SHELL\_RESTARTED
> Message: The shell stopped unexpectedly and %1 was restarted.
>
> Explanation
> The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell.
>
> User Action
> No user action is required.
Hmm…what should I do now? 😕
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 21, 2004, 12:09pm UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/3 "2004-07-21T12:09:46Z")
have you got any skins apps installed? stylexp or have you installed any icons sets?
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 22, 2004, 4:00am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/4 "2004-07-22T04:00:00Z")
> [@.soulty](#):
>
> have you got any skins apps installed? stylexp or have you installed any icons sets?
None at all.
☹
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 22, 2004, 4:11am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/5 "2004-07-22T04:11:59Z")
sometimes this happens when you change the explorer.exe, and that is usually when you add styles or icons sets. thats why i asked. In any case usually when your having a problem with explorer.exe windows would usually not start.
> _Explanation_
> The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a **customized shell**.
> this is why i though you might have icons sets or something
> are you using any sort of customise app, like windowblinds or similar.
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 22, 2004, 4:18am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/6 "2004-07-22T04:18:21Z")
No changes for both Firefox and Internet Explorer browsers. Both browsers are updated and the latest version.
Any other possible solution I should take a look at?
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 22, 2004, 4:22am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/7 "2004-07-22T04:22:58Z")
? explorer.exe is your desktop, your main operating system.
iexplorer.exe is internet explorer.
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 22, 2004, 4:32am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/8 "2004-07-22T04:32:31Z")
I’ve had this problem before, it’s due to a lack of memory.
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 23, 2004, 2:12am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/9 "2004-07-23T02:12:22Z")
I had this problem before too. For me it wasent due to lack of memory it was a virus.
It’s a hard virus to figure out…
Do you got Norton System Works??
if not search at Symantecs website for a virus simillar to this or even search up in google for Main Folders will not openm or something like that.
What it is, is that you cant open my Computer (Right) and my Documents(Right) so try opening a regular folder and type"" c:"" in the adress bar in any folder.
Not sure if it will work but worth a try.
Anyways while you search in google I will also for help about this.
---
### Author:  [@system](https://forum.kirupa.com/u/system)
#### Post date: [July 23, 2004, 2:22am UTC](https://forum.kirupa.com/t/open-my-document-folder-disappears-within-a-second/58278/10 "2004-07-23T02:22:39Z")
A helpfull website I believe I only read about a paragraph skipping through looks helpfull to me.
[http://www.kellys-korner-xp.com/win\_xp\_mydocs.htm](http://www.kellys-korner-xp.com/win_xp_mydocs.htm)
Also to help me out a bit have you installed any recent programs Antivirus Programs, games, Drivers, Hardware, basically Anything.
Anyways I imagine you have been on the internet numerous times so download Spybot - Search & Destroy
> **[Download Spybot - Search & Destroy](https://www.safer-networking.org/dl/)**
>
> Download Spybot - Search and Destroy free anti-malware software, or purchase the Spybot +AV all-in-one internet security package.
it’s a Spyware/Adware remover Gets rid of those annoying Search web pages for ya they caouse alot of problems.
Now have you downloaded SP2 if not do so now if you did contact Microsoft and tell them about your problem.
lol one last thing lol if you dont got Norton anti virus the next best free Anti virus is [http://www.grisoft.com](http://www.grisoft.com) its very good you will have to lok for it in that website but it’s worth the look.