# Photoshop Problem **URL:** \ **Category:** design\ **Created:** [April 2, 2003, 12:13am UTC](https://forum.kirupa.com/t/photoshop-problem/17163 "2003-04-02T00:13:17Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Palaecro](https://avatars.discourse-cdn.com/v4/letter/p/3d9bf3/32.png) [@Palaecro](https://forum.kirupa.com/u/Palaecro)\ **Post date:** [April 2, 2003, 12:13am UTC](https://forum.kirupa.com/t/photoshop-problem/17163/1 "2003-04-02T00:13:17Z")
Hi, I recently re-installed windows and just today I loaded up Photoshop 7 for the first time since the re-install and I’m getting a message that says “Could not complete your request because of missing or invalid personalization information”, and it will just close when I click ok on the message box. So I’m guessing since I re-installed windows my registration info for photoshop has either become corrupted or gone missing. I know I can just re-install but I don’t have a copy since I was borrowing the version I installed. So my question is if anyone knows how I can fix this problem either by re-registering or some other method, It would be most appreciated. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\ **Post date:** [April 2, 2003, 12:14am UTC](https://forum.kirupa.com/t/photoshop-problem/17163/2 "2003-04-02T00:14:28Z")
i think its because of the registration information is no longer on your computer. ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\ **Post date:** [April 2, 2003, 12:17am UTC](https://forum.kirupa.com/t/photoshop-problem/17163/3 "2003-04-02T00:17:01Z")
re-installing windows would mean re-installing the registry… so wouldn’t that cover up old entries made by things like installations? You’re going to have to re-install your proggy, mr. palaecro.