# Problems in Photoshop

**URL:** <https://forum.kirupa.com/t/problems-in-photoshop/9115>\
**Category:** random\
**Created:** [December 5, 2002, 5:02am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115 "2002-12-05T05:02:47Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Clayman](https://avatars.discourse-cdn.com/v4/letter/c/e47774/32.png) [@Clayman](https://forum.kirupa.com/u/Clayman)\
**Post date:** [December 5, 2002, 5:02am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/1 "2002-12-05T05:02:47Z")

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hey guys, i am having problems with photoshop, when ever i open it up, and try to like on the menu, it freezes and doesn’t load, anyone have any ideas besides re-installing? -Thanks

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\
**Post date:** [December 5, 2002, 5:04am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/2 "2002-12-05T05:04:33Z")

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hmmm weird, what version are you running?

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\
**Post date:** [December 5, 2002, 11:26pm UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/3 "2002-12-05T23:26:24Z")

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Version 7…

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\
**Post date:** [December 6, 2002, 12:43am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/4 "2002-12-06T00:43:31Z")

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yea same thing happened to me …until i GOOGLED IT!! 😛  
you need to delete your photoshop preferences, for more info go here [http://www.creativepro.com/story/feature/17478.html?origin=story](http://www.creativepro.com/story/feature/17478.html?origin=story)

Among the clues that the Preferences file has gone bad are:

Freezes and crashes.  
Unusual tool behavior.  
Menu commands unexpectedly not available.  
Missing or blacked-out icons in the Toolbox.  
Unusual colors for interface items

tell me if this fixes the problem

edit: i don’t think reinstalling solved the problem for me because your preferences are not deleted with uninstall…i can’t remember for sure though

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\
**Post date:** [December 6, 2002, 12:49am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/5 "2002-12-06T00:49:23Z")

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so for me the preferences file is located in

C:\Documents and Settings&lt;username\>\Application Data\Adobe\Photoshop\7.0\Adobe Photoshop 7.0 Settings

since i have Win XP…

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\
**Post date:** [December 6, 2002, 3:42am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/6 "2002-12-06T03:42:49Z")

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Hey thanks man, it works great now!

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\
**Post date:** [December 6, 2002, 4:21am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/7 "2002-12-06T04:21:14Z")

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![](http://www.kirupa.com/forums/smileys_files/cheers.gif) ![](http://www.kirupa.com/forums/smileys_files/cheers.gif) ![](http://www.kirupa.com/forums/smileys_files/rocker.gif) ![](http://www.kirupa.com/forums/smileys_files/rocker.gif) ![](http://www.kirupa.com/forums/smileys_files/banana.gif)😛

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/kirupa/original/3X/6/2/621e5c11736f46532526e61be85940af4230f3e5.png) [@system](https://forum.kirupa.com/u/system)\
**Post date:** [December 6, 2002, 4:52am UTC](https://forum.kirupa.com/t/problems-in-photoshop/9115/8 "2002-12-06T04:52:34Z")

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hmm nm…cool Brownie POINTS!! w000000000000t!!  
btw how is ur ![](http://www.kirupa.com/forums/smileys_files/camper.gif) coming along??? these smileys are so cool 😛 hahahaha look at this one ![](http://www.kirupa.com/forums/smileys_files/nofu.gif)