# RANT: Dont ever use hotels.com...EVER! **URL:** \ **Category:** Uncategorized\ **Created:** [August 31, 2004, 8:48pm UTC](https://forum.kirupa.com/t/rant-dont-ever-use-hotels-com-ever/121204 "2004-08-31T20:48:14Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![fester8542](https://avatars.discourse-cdn.com/v4/letter/f/a183cd/32.png) [@fester8542](https://forum.kirupa.com/u/fester8542)\ **Post date:** [August 31, 2004, 8:48pm UTC](https://forum.kirupa.com/t/rant-dont-ever-use-hotels-com-ever/121204/1 "2004-08-31T20:48:14Z")
Dont ever use [hotels.com](http://hotels.com) So I was planning on booking a hotel room for the opening Patriots game. Its a thursday night game that starts at 9:00PM and Foxboro stadium happens to be a bit of a drive from my house. Considering me and my buddies will be tailgating all day long drinking lots of beer then watch the game drinking even more beer, it would be a good idea to get a hotel in the area for a night. So I find one pretty close. I found their phone number. I give them a call. I find a room **FOR $225!!!** for the night. Whatever its worth not getting busted by cops or crashing. So we go through the motions. The lady I am talking to had to be the rudest chick on the planet. Anyhow, she asked me for my card number. I just finish giving it to her when I ask if It would be charged now or when I check into the hotel. She said It would be charged now. I then told her that I would not be able to complete this now because there was not enough in my checking to pay for the room now and go for the next week and a half before i got paid again. She got real rude about it but said that my card wouldn’t be charged then raved for a bit about loosing the commission. Jump ahead over the weekend. Monday last week. I go to buy a coffee at the 7-11 on my way to work and my card is declined. Interesting considering how I had a couple hundred dollars in my checking. So I go to check my account on the website and low and behold my card was charged $225 by them bastards at [hotels.com](http://hotels.com). Here is the kicker. My account is negative $-300 Lucky for me after that $225 charge and a few of the charges that were posted brought my account to zero. My bank charges me $35 for every item charged at a zero balance. I use my debit card for everything. I buy gum, I use the card. i just hate cash. So all of these charges are flying in because they take a few days to get posted. Each with a $35. So I go to the bank and write a check for 2K to plop in the account and stop this madness. By the time it cleared I was -500 some odd bucks. So I call [hotels.com](http://hotels.com) every person there was rude. I flipped out on the first five. They agree that they charged my account in error buy mysteriously couldnt figure out what rep had charged my card. f-ing douche. So ten there is the $500 + dollars I am being charged because of all this. Its been over two weeks of faxing, scanning, emailing, calling [hotels.com](http://hotels.com) going to my bank getting notarized letters to straighten this out. [Hotels.com](http://Hotels.com) did everything in thier power to not pay back the charges I incurred because of thier mistake. so I call my bank again am on customer service again when the lady tells me that citizens is going to eat the charges. Which is cool but I went through hell to get to this point. They said anyone that would do this much legwork was clearly not trying to rip them off. So after this whole thing I get my money back but [Hotels.com](http://Hotels.com) is a scumbag organization that has the worst customer service on the planet End: Rant