Coral raised $12.5M for AI that chews through handwritten fax forms, prior auth, and patient intake in under five minutes without forcing clinics to change their.
Sarah
“Without workflow changes” always makes me a little suspicious. In my experience the workflow change just gets pushed onto edge cases—illegible handwriting, missing fields, weird clinic-specific forms—and then someone has to clean it up quietly.
“no workflow changes” always reads to me like “we moved the mess to support, ” especially when you get into stuff like illegible handwriting and weird clinic-specific forms—who’s actually handling those edge cases when the AI can’t parse them? not sure, might be wrong.
Yeah “no workflow changes” usually just means the exception queue got renamed and shoved onto someone else. in my experience the only honest version is “no workflow changes for clinicians” while a couple ops folks quietly become the human OCR for every weird form and chicken-scratch fax.
Yep. “No workflow changes” is basically a promise about where the pain lands, not whether it exists. The only version I’ve seen work is when the vendor shows you the exception rate up front and who’s on the hook for resolving it day 1.
Yeah, the “no workflow changes” pitch usually just means the workflow change is hiding in an inbox somewhere. If they won’t commit in writing to exception handling ownership + SLAs (and show real exception volume from similar sites), it’s just shifting admin work onto whoever’s already drowning.
Oh nice
