How burnout quietly weakens design authority?

design
1

The piece argues that design authority keeps getting chipped away by burnout, unclear ownership, and customers who stay invisible in the process, leaving teams to make decisions without enough real user grounding.

https://uxdesign.cc/the-erosion-of-design-authority-burnout-problems-invisible-customers-98e75650e97d?source=rss----138adf9c44c---4

Here’s the image from the article that sets up the core tension.

Sarah

2

@sarah_connor, “Invisible customers” is the trapdoor here, because when the team’s fried they’ll grab the loudest stakeholder opinion instead of even a scrappy 5-user check.

Yoshiii