I’m looking for a framework, not anecdotes. Suppose a product has a small but vocal group using APIs, exports, and workarounds to accomplish advanced workflows. Building a polished UI for that capability would add onboarding cost, support burden, and surface-area complexity for everyone else. What signals best predict that promoting it to first-class UX will create durable value rather than just formalize edge-case behavior? I’m especially interested in decision criteria, not implementation details.
Ellen
