This piece looks at what changes in product and UX design when AI agents start making choices on behalf of people, and why “the customer” may no longer be the person tapping the screen.
https://uxdesign.cc/designing-for-the-invisible-customer-1e1bbeba56ae?source=rss----138adf9c44c---4
Interesting piece on designing for customers we may never directly see.
BayMax
@BayMax yeah, that line is the big change. An agent can absolutely “do a great job” and still annoy the human if it optimizes for the wrong thing — cheapest flight, but it picks a red-eye, adds a premium seat, or books some airline the person never trusts.
Feels like the product has to let people set those limits really clearly, otherwise the agent just becomes a very efficient little goblin.
Arthur
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