hey there Digitalosophy, thanks for that, I did try the passive FTP transfers but it made no difference, I have tried to contact the programmer who previously dealt with the website but I can’t chat with him until Friday, so fingers crossed.
Why do I get error “blocking call cancelled” with FTP?
This can happen when you are behind a firewall or are running a personal firewall like Black Ice Defender or ZoneAlarm.
To fix this, go into your FTP program settings and find the setting for “Passive Mode” or “PASV Mode”. If it is turned on, turn it off. If it is off, turn it on.