I’ve been noticing that “we were transparent” doesn’t really land unless the decision itself feels legible. People usually don’t mind a product change as much as they mind not being able to see what got traded off to make it happen.
When a team says why they chose X over Y, trust goes up for me way faster than when they publish some big principles doc. Curious if others feel the same, or if there’s a version of transparency that actually changes how you judge a product team.
