Sorry if there’s any repeats, I just don’t have a lot of time to read all the replies right now.
1)What are your first thoughts when you see it?
Too much white, there is too much white space going on and everything that is not white is either light blue, almost white or black which is a very hard contrast on the eyes.
2)How are the load times?
Load times are fine, but the header took a second, I suggest starting the header with a pre-loader.
3)Should I not have any sound on the buttons or make them not as loud?
Change the sound, most people have once or twice used a computer and are too familiar with that sound. Check around at www.flashkit.com. They have a nice collection of freeware sounds.
4)Is any of the information not clear?
The information seems pretty clear but the headers and anything in light color are hard to read.
5)Do you feel that it would be easy for people that are a litlle internet illiterate to navigate?
Probably, but the upper right navigation might be a little confusing to the internet illiterate. Remember that most people read left to right whether they are using the internet or not.
6)Is anything wrong with the flash header (too simple, complex, generic, etc…?)
The flash header is alright, but it seems too generic. The map like picture is way overdone and the simple animations with low frame rate make it seem quite amateur. I liked the mouseovers but the font is hard to read. Perhaps use a little more of the space in the header, use more images. Try more effects for the text such as fades or masks. Definitely up the framerate, it looks really choppy.
7)What do you think of pricing for the average business owner?
Pricing really isn’t my forte, but it looks pretty cheap to me.
8)What else should I change or play around with?
Darken your colors up a little more, they are way too light and you could use more contrast. All the headers for the content need to be darker, they are increadibly hard to read on the white background.
9)What should I add to improve it?
For the content area, try using a light color or anything besides white, there’s just too much of it and it makes it harder on the eyes. Try playing with the color scheme in general, the colors with black give it a very amateur feel to it. Use some css styles and give your text more life. Add more colors and variations to the font sizes. Perhaps add a little more to the content of the site, an image or two shouldn’t add too much to the download size. Ecspecially to the contact section of the site, it’s like a sentance of text and huge amounts of white space. It gives a feel of incompleteness.
Sorry if I sound harsh, but it just needs quite a bit of work to get it sleek and professional looking and up to the standards your site claims. Good luck with it and don’t be discouraged.