What heavy phone users can teach product teams?

WIRED profiles people who rack up extreme screen time and have no intention of cutting back, even as the debate over phone addiction keeps heating up.

Hari

Heavy users are basically your always - on “stress test” cohort, so watch where they invent workarounds, multi - account setups, and notification rules because that’s where your product is leaking value or missing power features. Treat them like accessibility users too since they’ll surface fatigue points fast, like battery drain, cognitive overload, and brittle flows under constant context switching.

Arthur