Dont ever use hotels.com
So I was planning on booking a hotel room for the opening Patriots game. Its a thursday night game that starts at 9:00PM and Foxboro stadium happens to be a bit of a drive from my house. Considering me and my buddies will be tailgating all day long drinking lots of beer then watch the game drinking even more beer, it would be a good idea to get a hotel in the area for a night.
So I find one pretty close. I found their phone number. I give them a call. I find a room FOR $225!!! for the night. Whatever its worth not getting busted by cops or crashing. So we go through the motions. The lady I am talking to had to be the rudest chick on the planet. Anyhow, she asked me for my card number. I just finish giving it to her when I ask if It would be charged now or when I check into the hotel. She said It would be charged now.
I then told her that I would not be able to complete this now because there was not enough in my checking to pay for the room now and go for the next week and a half before i got paid again. She got real rude about it but said that my card wouldn’t be charged then raved for a bit about loosing the commission.
Jump ahead over the weekend.
Monday last week. I go to buy a coffee at the 7-11 on my way to work and my card is declined. Interesting considering how I had a couple hundred dollars in my checking. So I go to check my account on the website and low and behold my card was charged $225 by them bastards at hotels.com.
Here is the kicker.
My account is negative $-300
Lucky for me after that $225 charge and a few of the charges that were posted brought my account to zero. My bank charges me $35 for every item charged at a zero balance. I use my debit card for everything. I buy gum, I use the card. i just hate cash.
So all of these charges are flying in because they take a few days to get posted. Each with a $35.
So I go to the bank and write a check for 2K to plop in the account and stop this madness. By the time it cleared I was -500 some odd bucks.
So I call hotels.com every person there was rude. I flipped out on the first five. They agree that they charged my account in error buy mysteriously couldnt figure out what rep had charged my card. f-ing douche.
So ten there is the $500 + dollars I am being charged because of all this. Its been over two weeks of faxing, scanning, emailing, calling hotels.com going to my bank getting notarized letters to straighten this out. Hotels.com did everything in thier power to not pay back the charges I incurred because of thier mistake.
so I call my bank again am on customer service again when the lady tells me that citizens is going to eat the charges. Which is cool but I went through hell to get to this point. They said anyone that would do this much legwork was clearly not trying to rip them off.
So after this whole thing I get my money back but Hotels.com is a scumbag organization that has the worst customer service on the planet